Privacy policy

This document is a draft. Information in brackets is not yet filled in: it must be completed and validated before publication.

Who we are

TALOX, [LEGAL FORM TO BE COMPLETED], company number [TO BE COMPLETED], Brussels, Belgium. Contact: contact@talox.be.

The website (getting in touch)

Through this site's contact form, we collect: first name, last name, work email address, agency name (optional) and the content of your message. This information is used only to respond to your request, with your explicit consent given at the time of sending.

The form is handled by Formspree (Formspree, Inc., a US-based company). A Calendly widget is present on every page for booking calls; Calendly (a third-party company) processes the data you provide it under its own policy. See our cookie policy for details on the cookies set by this widget.

Besides these two services, this site uses no tracking cookies, no analytics tool of its own, and stores no data in your browser.

The FrontDesk service (once a client)

Calls handled by FrontDesk on behalf of a client agency are processed into speech by ElevenLabs (a US-based company), and orchestrated by n8n, which we self-host on our own Hostinger server. Only the information needed to qualify the request and book the appointment is processed: no data is sold or shared beyond what's strictly useful for the service.

[TO BE COMPLETED: legal basis for the ElevenLabs non-EU transfer (standard contractual clauses or equivalent, to verify with ElevenLabs), exact region of the Hostinger server.]

How long we keep the data

[TO BE COMPLETED: retention period for contact messages and for calls processed by FrontDesk]

Your rights

Under the GDPR, you have the right to access, rectify, erase and port your data, as well as the right to object. To exercise these rights, contact us at contact@talox.be. You can also file a complaint with the Belgian Data Protection Authority (APD).